Privacy & Policy

1) What information we collect

• Contact details: name, email, phone number, city, project/interest, budget, and the message you submit via forms, chats, or call-back widgets.
• Communication data: call recordings/logs, SMS/WhatsApp chats, email interactions for quality, compliance, and service delivery.
• Usage & technical data: IP address, device/browser information, pages visited, referral source, and cookies or similar identifiers.
• Lead source information: campaign, channel partner/broker details if applicable.
• Documents: if you voluntarily share KYC/ID/address proofs during booking or site-visit scheduling.

2) How we use your information

• To respond to enquiries, schedule site visits, provide quotes, brochures, and project updates.
• For calling, SMS, email and WhatsApp communications related to your enquiry and similar offerings.
• To improve our website, marketing, and customer experience (analytics, A/B testing, lead attribution).
• For fraud prevention, security, and compliance with applicable laws and telecom regulations.
• For record-keeping and dispute resolution.

3) Legal bases / grounds

We process your information based on your consent, performance of a contract or steps prior to entering into a contract, our legitimate interests (such as responding to enquiries and improving services), and legal obligations.

4) Explicit consent for electronic communication (DND/NDNC override)

5) Cookies and analytics

We use cookies and similar technologies to run the site and understand usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6) Sharing your information

• Service providers: call center/telephony platforms (e.g., MCUBE), CRM, email/SMS gateways, analytics, hosting, and IT support vendors under confidentiality obligations.
• Group companies and channel partners/brokers: when needed to serve your enquiry or arrange site visits.
• Legal & compliance: regulators, law enforcement, auditors, courts, or to protect rights, safety, and property.
• Business transfers: in case of merger, acquisition, or asset sale, subject to applicable laws.

7) International transfers

Your data may be processed outside India by our processors, subject to appropriate safeguards and contractual protections.

8) Data retention

We retain personal data for as long as necessary to fulfill the purposes above, meet legal/accounting requirements, and resolve disputes. If you withdraw consent or request deletion, we will act in accordance with applicable law and our retention policies.

9) Your rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you may request to access, correct, update, or delete your personal data and withdraw consent for marketing. To exercise these rights, contact us at privacy@svnbayparck.com.

10) Security

We employ reasonable organizational and technical measures to protect personal data. No system is 100% secure; please use the internet with care and notify us promptly of any suspected unauthorized use.

11) Children’s privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, please contact us for deletion.

12) WhatsApp policy

By interacting with our WhatsApp number or clicking WhatsApp CTAs on this website, you consent to receive WhatsApp messages for transactional and promotional communication. You can opt out anytime by sending “STOP”.

13) Third-party links

Our website may contain links to third-party sites. Their privacy practices are independent of ours; please review their policies.

14) Changes to this Policy

We may update this Privacy Policy from time to time. The “Effective date” above shows the latest revision. Continued use of our services after changes means you accept the updated policy.

15) Contact & Grievance Officer

For questions or complaints, please contact: